PARTNERING WITH MOVERS | ENHANCING THEIR SURVEYS
PARTNERING WITH MOVERS | ENHANCING THEIR SURVEYS
Various Assignee Feedback:
"Gerrard was utterly professional, thoughtful, engaging and
keen to resolve issues. Not only did he conduct the survey in
his own time to ensure timely preparation and transit of our
belongings, but he allayed concerns over volume and packing
time via obvious trade skills. His personal touch was head and
shoulders above that experienced by other customer-facing
personnel and he deftly put us at ease during what is arguably
one of the most stressful times in anyone’s life. An excellent
operator and ambassador for his work. My utmost thanks
"Gerrard is a legend! Best survey ever!"
"Lovely personable chat and survey with Gerrard! Excellent balance between professional approach and personalised conversation"
"Our Consultant was very clear and concise, talking me through the online visit. The whole process took 40 mins - wonderful use of technology in the removal process. Certainly saving time for both parties"
"The manner, approach and detail were absolutely first class. Very professional and totally thorough. Could not have asked for better service"
"Gerrard was an absolute pleasure to deal with. Extremely professional and able to impart his experience to help us make decisions as to what was/wasn’t appropriate for the style of shipping we are using. Great service"
"The walkthrough was perfect, exhaustive and detailed, considering every scenario and Gerrard was extremely, helpful, accommodating, friendly, considerate and very customer-oriented! Thank you, Gerrard, once again!"
"FIVE STAR Video Experience great contact, introduction to get to know each other - human contact much appreciated!"
“Very straightforward and easy to communicate with to go through the inventory. Really good to have this option of remote/virtual survey“
"Very straightforward and far less admin involved than a face-to-face survey"
"Gerrard was extremely helpful and walked me through everything that needed to be done"
"Very good customer experience, Gerrard was excellent"
"This was an amazingly easy process. the surveyor was polite, interested and patient throughout"
"Friendly professional and great way to do a survey! Thank you"
"Excellent Service, User-Friendly, swift and useful. Prefer the online way!
"Easy to use, excellent experienced Surveyor"
"Very friendly, efficient, a great experience!"
"Very experienced and pleasant Surveyor. Easy to follow"
"Excellent Communication with an Excellent Surveyor JOB WELL DONE many thanks"
Mark Oakeshott, Principal, Mark Oakeshott Consulting LLC
"Every interaction with a customer is an opportunity to build trust in your company name. In my experience, outsourced video survey representatives are often unable to respond to customer concerns or ask questions in the same way a moving company does. Gerrard combines his experience in both the moving industry and survey technology to turn a transaction into a valuable customer experience leading to a more accurate survey and a better outcome for the moving company"
Sander Bongertman - Commercial Director Gerson Relocation Netherlands
"I have known Gerrard for over 3 years and have made use of his company’s services from the start. Gerrard uses a team of experienced virtual consultants with backgrounds in the moving industry that are a pleasure to work with. Gerrard himself is always on standby to quickly respond or help resolve something when the need arises. All in all, we have had great conversions on the clients that were surveyed by Gerrard and his team. I, therefore, wouldn’t hesitate in recommending anyone to consider making use of Gerrard and his company"
Andrew Wells - Owner of Premier Relocation Ltd
"If anyone could tell you that I was very sceptical when it came to Video Surveys it would be Gerrard, but after using him for over fours years now I can only be impressed by his professionalism, reliability and attention to detail"
John Morris - Commercial Director Brycelands Removals and Storage
"We have been using the services of Gerrard to perform video surveys for some of our International customers over the past nine months. More recently, we have asked Gerrard to work as an extension of our business to support us in closing sales opportunities. Throughout this period Gerrard has been professional, efficient, and most of all helped us to position our business and improve our conversions"
Emma Fisher - Head of Moving Operations Santa Fe Relocation
"Gerrard, we've been impressed with how easy it is to book surveys and how efficient you have been in getting accurate results back. Look forward to continuing to work together"
Sarah Huntridge - Business Development Manager BTR International
"Working with Gerrard and using his services for Video Surveys is an absolute pleasure and it continues to be. Always approachable and obliging he is someone I can relate to in his work ethic. He thrives on being productive and always goes the extra mile to resolve any issues for his clients and ours. A forward-thinking individual who is a great mentor for anyone who works for him"
Emilie Betis-Cosson - GMS Team Leader Switzerland
"Dear Gerrard, thank you for making me change my mind, I was sceptical at first re. virtual survey! You made it so easy and I would definitely encourage any companies to get assisted by you! We couldn't dream of the best partner to start this journey with; more than user-friendly tools, open-mindedness to improvements, and reactiveness on the clock. I wish you and your company the best growth you deserve and I would save preciously, your contact - we never know in this industry"
Kerry Daniels - Regional Sales Manager North America Crown Relocations
"Gerrard, I have to say I have seen a few of your consultations and I love the energy you have and the rapport you build. Well done! People like you will make this Video Survey option a real success for Crown! I am proud that you are on the Crown team"
James Tutton - Owner of Chelmsford Removals
"I worked closely with Gerrard when he was our Video Survey, Account Manager. He performed some of our Video Surveys alongside his main role in supporting us. As a result of his performance on video, we secured a high percentage of moves from the surveys Gerrard carried out. I trusted him 100% in performing our surveys. Throughout, I’ve been very impressed how he builds up rapport and clearly explains things to our clients"
Kieron Nash - Manager Langdon Removals
"Gerrard, As you know, Langdon Removals are a Long established and well respected Company. We are very well aware of the need to move with the times and take full advantage of the latest technology to enhance our business and service performance. Following your excellent and very professional presentation to us in April 2019, and subsequent use of your service, we see an 85+% conversion rate of enquiries to moves secured and virtually every survey has been followed by a 5* rating in our customer feedback surveys. Furthermore, volumes and packing requirements have been reported to the highest level of accuracy. Our customers have repeatedly commented upon your professionalism and how you made them feel at ease with the process and left them totally confident that their move requirements were understood exactly and would be reported accurately - We share that confidence. We very much appreciate the added value you have brought to our business and keep up the great work. You are a pleasure to do business with and we look forward to further cementing our flourishing partnership"
Katheline Duc - Sales Assistant Crown Relocations Paris
"I'm very happy with you and your team, you guys are so efficient and clear and quick to reply! I'm very happy that we have found you for our surveys, it's never been so easy"
Peter Allison - Regional Manager Crown Relocations
"In 2006/07 we wanted to expand in the South West of England. Gerrard was chosen to lead this new venture. He created a stand-alone, successful and award-winning business unit. His hard-working and energetic approach to business makes him stand out from the rest"
Stuart Lawson - Global Alliance Manager Crown Relocations"
"Gerrard was a colleague at Crown Relocations. He is adept at building sustainable relationships that enhance businesses. Quality of service is a key focus for him and his passion for ensuring customers get the best value is infectious"